Refund policy

Return Policy – Shop with Confidence

We want you to love every item you order from us. That’s why we offer a generous 31-day return window, giving you plenty of time to decide if your purchase is perfect for you.

✅ Easy Eligibility

To qualify for a return, your item must be:

  • Unused and in the same condition you received it
  • In its original packaging, with all tags attached
  • Accompanied by your order number or receipt

📦 How to Start a Return

Returns are simple. Just:

Once your return is approved, we’ll send you clear instructions on where to send your item. Please don’t send anything back without contacting us first (this helps us process your return quickly and accurately).

🚚 Shipping Costs

We never charge restocking fees. You’ll just need to cover the shipping cost to send the item back to us.

💔 Damaged or Incorrect Items

If your order arrives damaged, defective, or not what you ordered, please contact us right away. We’ll make it right and fast.

🚫 What Can’t Be Returned

We’re unable to accept returns for:

  • Perishable goods
  • Custom or personalized items
  • Personal care products (like beauty items)
  • Hazardous materials (flammable liquids or gases)
  • Sale items and gift cards

Not sure if your item qualifies? Just ask, we’re happy to help.

🔁 Exchanges

Want something different? The fastest way is to return your item and place a new order once your return is approved.

💳 Fast Refunds

Once we receive and inspect your return, we’ll initiate your refund within 3–5 business days. You’ll be automatically refunded to your original payment method.

Please note: It may take a few extra days for your bank or credit card provider to process and post the refund.

If it’s been more than 10 business days since your return was approved, contact us at BGESupport@globekusa.com and we’ll follow up right away.

Need help or have questions? We’re here to make your experience smooth, joyful, and risk-free. Reach out anytime, we’re happy to assist.